Integrated checkout (Pro) vs WhatsApp (Essential): Best use case by scenario
Tray, WhatsApp, and Integrated Checkout: channel by use case
For dine-in, Tray helps guests prepare orders before staff interaction. For off-premise orders, Essential includes WhatsApp and Pro adds Integrated Checkout.
When WhatsApp is the best fit
Use it when your team relies on conversational ordering and quick chat-based handoff with customers.
When Integrated Checkout is the best fit
Use it when you are on Pro and want your own direct ordering channel: customers confirm without leaving the menu or going through any intermediary, and you manage everything from the panel.