Terms and Conditions
Last updated: July 16, 2026
1. Acceptance of terms
By accessing and using the TuMenu platform, you agree to comply with these Terms and Conditions. If you do not agree with any of them, you must refrain from using the service.
2. Service description
TuMenu is a digital platform for restaurants and food businesses that enables digital menu management, ordering flows (Tray mode, WhatsApp checkout, and Integrated In-Menu Checkout), and real-time order operations according to each plan and product availability.
3. Account registration and use
To use the service, the user must create an account providing true and updated information. The user is responsible for maintaining the confidentiality of their access credentials and for all activities carried out from their account.
4. Subscriptions, payments and service access
The Free plan remains permanently accessible. If you cancel a paid subscription, the account returns to Free without deleting the menu or its data. Paid features are disabled until a paid plan is reactivated. Some add-ons, such as image credits, may be charged separately.
5. Assisted menu upload
On Free and Essential, assisted setup is purchased separately and is non-refundable. It is included with an active Pro subscription. During the Pro trial it is paid upfront and refunded only if the client continues into the first paid Pro period.
6. Technical support
TuMenu offers technical support via email (contact@tumenu.promo) and WhatsApp (+54 9 11 5052 8923). Support is provided within reasonable hours.
7. User content
Users are responsible for their restaurant operations and content inside the platform (including pricing, availability, order handling, preparation, and customer communication). TuMenu provides the technology layer and is not liable for operational delays, cancellations, fulfillment issues, or internal restaurant processes.
8. Service availability
TuMenu makes reasonable efforts to keep the platform available but does not guarantee uninterrupted service. TuMenu does not guarantee preparation, dispatch, or delivery times, which are solely controlled by each restaurant.
9. Modifications
TuMenu reserves the right to modify these Terms and Conditions at any time. Modifications will take effect from their publication.
10. Contact
For any questions related to these terms, the user can contact: contact@tumenu.promo