Terms and Conditions

1. Acceptance of terms

By accessing and using the TuMenu platform, you agree to comply with these Terms and Conditions. If you do not agree with any of them, you must refrain from using the service.

2. Service description

TuMenu is a digital platform for restaurants and food businesses that enables digital menu management, ordering flows (Tray mode, WhatsApp checkout, and Integrated In-Menu Checkout), and real-time order operations according to each plan and product availability.

3. Account registration and use

To use the service, the user must create an account providing true and updated information. The user is responsible for maintaining the confidentiality of their access credentials and for all activities carried out from their account.

4. Subscriptions, payments and service access

All new accounts start with a 30-day trial of a paid plan (Essential or Pro), with no card required and once per account. If you add a payment method before the trial ends, a 30% discount applies for the first 2 months. If the trial ends without a payment method, the account is paused: menus stop being visible and the dashboard is locked until you choose a plan, without deleting the menu or its data. If the trial ends or is canceled without having paid, choosing a plan applies the same 30% discount for the first 2 months, once only. Those who already paid for a plan and canceled return to full price, with no trial. Cancellation takes effect at the end of the paid period: until then you keep your plan. Pro image credits are not given away during the trial: what you pay for up to 20 credits during the Pro trial is deducted as a credit balance on your first paid invoice, whether Pro or Essential, and on the first Pro charge you get the difference for free, up to a total of 20. It is granted once per account and does not accumulate. Some add-ons may be charged separately.

5. Assisted menu upload

On Essential, assisted setup is purchased separately and is non-refundable. It is included with an active Pro subscription. During the Pro trial it is paid upfront and refunded only if the client continues into the first paid Pro period.

6. Technical support

TuMenu offers technical support via email (contact@tumenu.promo) and WhatsApp (+54 9 11 5052 8923). Support is provided within reasonable hours.

7. User content

Users are responsible for their restaurant operations and content inside the platform (including pricing, availability, order handling, preparation, and customer communication). TuMenu provides the technology layer and is not liable for operational delays, cancellations, fulfillment issues, or internal restaurant processes.

8. Service availability

TuMenu makes reasonable efforts to keep the platform available but does not guarantee uninterrupted service. TuMenu does not guarantee preparation, dispatch, or delivery times, which are solely controlled by each restaurant.

9. Modifications

TuMenu reserves the right to modify these Terms and Conditions at any time. Modifications will take effect from their publication.

10. Contact

For any questions related to these terms, the user can contact: contact@tumenu.promo

11. Plan changes

You can change your plan whenever you want.

• If you move to a plan with less capacity, you choose what to keep active: for example, if you have 4 restaurants and switch to Essential, you choose 2.
• Nothing is deleted: whatever you do not choose stays saved and disabled, and its QR codes and links stop working until you change plans.
• If you cancel, your plan stays active until the end of the paid period. After that the account is paused: menus stop being visible and the dashboard is locked until you choose a plan, without deleting anything.
• If you go back to a paid plan, everything is automatically reactivated up to that plan's limit: restaurants, menus, translations, and currencies. If your trial ended or you canceled it without paying, choosing a plan gets you 30% off the first 2 months, once only. If you already paid for a plan and canceled it, you return to full price, with no trial.

Free trial: 30 days, no card required, once per account. If you do not add a payment method before it ends, your account is paused with no charge and without deleting your content. If you add one before it ends, you get 30% off your first 2 months.

12. Mise assistant

Mise is TuMenu's artificial intelligence assistant inside the dashboard. Mise acts only with the permissions of your user, your plan, and your account status, and asks for your confirmation before deleting or making bulk changes or changes visible to your customers. AI-generated content (for example, translations, descriptions, or dish photos) may contain errors, and you are responsible for reviewing it before publishing. Purchases related to the assistant, such as AI dish photos, are confirmed and paid by you in Stripe: Mise does not charge on its own. Use of the assistant is subject to fair-use limits, which TuMenu may adjust to protect service quality. You can set up your account manually at any time.